Customer Service

When will my order arrive?
In-stock items usually ship within 1 to 2 business days after receipt of order. Orders should be received within 4-8 business days after fulfillment.

Will I receive an order confirmation?
After placing your order, you will receive a confirmation email indicating the items you ordered and the total amount charged to your credit card. If you do not receive a confirmation email, please call 1-800-639-5433.

Will I be notified if items in my orders are not in stock?
To serve you as quickly as possible, we ship all in-stock items first. All remaining items will be shipped within 30 days or you will be notified. If you would like to check on the unfulfilled items or your order, please call 1-800-639-5433.

How much is shipping?
Please see the Explanation of Shipping Charges Page

Do you offer express delivery?
In-stock items can be 3-Day express shipped to any street address within the continental U.S. for an additional charge. Express delivery to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, rural routes, post office boxes and general delivery addresses is not available.

I don’t live in the United States or Canada. Can I still order online?
Yes, you can visit our International Store for products and special shipping charges. You may also call us at 1-469-554-7020.

What is your return and exchange policy?
Your complete satisfaction is our top priority. If you’re not completely satisfied with anything you’ve ordered, you may return it for a full refund (less shipping) or a replacement within 30 days of receipt. Items must be returned in saleable condition. If items are damaged, no refund will be issued. CDs, DVDs, or other media may only be returned for refunds if UNOPENED.

Mail your returns to New Life Ministries, Attn: Fulfillment Department, 885 E. Collins Blvd, Suite 108, Richardson, TX 75081. Please include your Order Summary with the returned items. If you have any questions about returning or exchanging an item, call us at 800-639-5433.

Where are your ‘clinics’ located?
New Life Ministries does not own or operate clinics. Instead we have created and maintain an extensive network of licensed Christian counseling professionals throughout the country. These professionals may either be in private practice or part of a group practice. For more information about our network and counselor locations, please call 800-639-5433.

Are all of your counselors Christian?
Yes, each individual in our network of counselors is Christian and all agree to New Life Ministries’ statement of faith. To view our statement of faith click here.

Why does the ministry charge a registration fee for its workshops?
Over the years, we have received many questions regarding why the ministry charges a registration fee for our workshops. There are a number of significant expenses we incur to hold these workshops. While we hope to eventually offer these workshops as free to the public, New Life Ministries currently would not survive without charging a fee to offset these expenses.

Contacting Customer Service:
To contact us, please call 1-800-639-5433. You can also email us at customerservice@newlife.com or fax your request to 1-469-554-7021.

Tour Israel with Steve Arterburn and New Life Ministries